Avaya Infinity: Unlocking Value with the Infinity Partner Instance

The First Gage Session of the Week

This breakout opens the Gage speaking schedule in Savannah, and it starts with a problem most of the room has: you like what Infinity promises, but the seat requirements put it out of reach.

What the Partner Instance Actually Is

The session explains what the Infinity partner instance is, why it matters, and how partners work with customers to take advantage of Avaya Infinity at contact center sizes that would not qualify on their own: down to roughly 20 seats, where the standard direct model starts around 500.

It is not a slide about a demo environment. It is a walkthrough of a strategic platform:

The session is built for partners, sales leaders, solution architects, technical sellers, and ecosystem stakeholders.

A Different On-Ramp to the Same Platform

CCaaS strategies have historically assumed scale that most organizations do not have. The partner instance removes that assumption: innovation showcase, use case validation, and readiness building on the platform you would actually run. Avaya's own positioning backs the direction: the Infinity platform earned recognition in Omdia's 2026 Universe assessment of customer engagement platforms, and Gartner predicts agentic AI will autonomously resolve 80% of common customer service issues by 2029. The question for a sub-200-seat contact center is not whether to get on that path. It is how, and the partner instance is the practical answer. J returns to the stage Tuesday morning alongside Randy Carroll for the ASBCE certificate automation session, and the Gage booth team can walk the partner instance live at booth 200 all week.

More From Gage at Converge 2026

Gage staff are presenting three breakouts and joining the mainstage this year. See the full Gage schedule at Gage at IAUG Converge 2026, including Greg Hatch's closing blueprint session on Wednesday and Randy Carroll's certificate automation deep dive on Tuesday.