Gage Technologies at IAUG Converge 2026

Returning to Savannah as Gold Sponsor

Last year at Converge 2025 in Kansas City, the Gage team spent three days talking with Avaya users, partners, and IT leaders from across the country. The conversations were direct. People told us what they were dealing with: migrations, AI adoption pressure, contact center upgrades, and the usual mess of legacy infrastructure that nobody has time to fix.

That's why we're coming back, and why we stepped up to Gold Sponsor. This year, Gage returns to IAUG Converge as a Gold Sponsor and Exhibitor, and we want to pick up those conversations where they left off. We're an outcome-based systems integrator with 20+ years and 500+ clients behind us. The perspective we bring on Avaya environments is from the field, not a slide deck.

Savannah Convention Center

IAUG Converge 2026 is at the Savannah Convention Center, overlooking the Savannah River in historic downtown Savannah, Georgia. The conference hotel is the Savannah Westin, connected to the convention center. The venue has expo halls, breakout rooms for technical tracks, and banquet space for keynotes and networking.

What to Expect When You Visit Us

Stop by the Gage booth and talk with senior engineers and solutions architects about your specific environment. We're not there to push products. We want to hear what you're dealing with and share what we're seeing in the field. We've helped other organizations through the same decisions.

When the pressure to adopt AI outpaces your infrastructure

Gartner found that 91% of customer service leaders are under executive pressure to implement AI in 2026. They also predict 60% of those projects will be abandoned, because the data and infrastructure underneath can't support them yet.

If your communications platform is the foundation, and the foundation isn't ready for AI, executive pressure won't fix that. That's what we want to talk about at the Gage booth. You already know you need AI. You're hearing it from your leadership. What we can help you figure out is whether your infrastructure can actually handle it.

Three Days of Learning and Networking

IAUG Converge 2026 runs Monday through Wednesday with general sessions, breakout tracks, hands-on labs, and expo hall time. Here's the schedule at a glance.

Topics Covered Across the Event

Two breakout sessions from Gage engineers

Gage engineers are presenting two breakout sessions this year: one on Avaya Infinity and one on automating certificate lifecycle on the Avaya Session Border Controller for Enterprises (ASBCE). Add them to your agenda, then find the speakers at the booth afterward.

J Zucchetto

Director, Technical Pre-Sales Engineering, Gage Technologies

Avaya Infinity: Unlocking Value with the Infinity Partner Instance

Monday, November 2 | 3:40 to 4:40 PM | Meeting Room 204

What the Avaya Infinity partner instance is and why it matters: how a partner instance supports proof-of-concept demos, enablement, and solution validation, and how it fits contact centers running under 200 seats. If you are evaluating Infinity for your environment, this is the session to bring your questions to.

Randy Carroll

Solutions Engineer, Gage Technologies

ASBCE Certificate Lifecycle Automation: Surviving the 47-Day Validity Mandate

Tuesday, November 3 | 10:00 to 10:45 AM | Meeting Room 203

The CA/Browser Forum is phasing public TLS certificate validity down to 47 days by March 2029. On an ASBCE with internet-facing SIP trunks or remote worker endpoints, that adds up to as many as 8 renewals per year, per certificate. Randy, co-presenting with J Zucchetto, covers automating the ASBCE certificate lifecycle so renewals stop being a manual scramble. Rated Advanced / Technical Deep Dive.

Times and rooms are from the IAUG agenda. Session schedules can shift, so confirm in the official agenda or event app when you build your schedule.

Outcome-Based Systems Integrator

Gage is an outcome-based systems integrator with deep Avaya expertise in enterprise communications and customer experience. Its engineers connect contact centers and collaboration tools with the applications, data and network infrastructure behind them. The work starts with understanding the customer's business and continues through implementation and ongoing support.

At Converge, Gage's focus is Avaya Infinity and practical AI applications that improve self-service and give agents better information during customer interactions. The team works alongside customers to determine how those capabilities fit their existing environments. Through professional and managed services, Gage helps customers put their plans into operation and stays accountable for how the technology works long after deployment.