Customers are increasingly engaging with businesses across multiple channels. Whether they make contact through voice, automated self-service, live agent chat, webchat bots, social media or SMS, the right CX applications when deployed correctly can ensure a consistent experience across any form of media. Your customer support center must be equipped with advanced, on-demand intelligent applications that are easy to use and fast to deploy. Gage’s relationships with top solution providers allow us to evaluate, recommend, design, implement and support the right solutions for each of our clients.
The team at Gage has a passion for aligning digital engagement solutions with specific business strategy, enabling our clients to better serve their individual consumers. It is critical that our clients seamlessly deliver superior customer service through any contact channel.
-Kris McGreevey
President & CEO
Our CX Solutions improve contact handling efficiency with:
INTELLIGENT CALL ROUTING
In a single site or global virtualized contact center, provide a consistent 24/7 experience for your customers reaching the right agent at the right time.
DIGITAL ENGAGEMENT
Let your customers choose how they’d like to engage with your organization, and when, through the channel of their choice. Voice, email, SMS, webchat, video, and social messaging apps are used interchangeably by customers who expect continuity across and between these channels.
ARTIFICIAL INTELLIGENCE
Create meaningful, personalized connections with your customers while delivering real outcomes for your business using the power of AI and machine learning.
WORKFORCE OPTIMIZATION
Capture customer interactions through voice and screen recording, monitor and score agent performance and simplify the complex tasks of hiring, forecasting and scheduling a large number of agents to fill staffing profiles.
ANALYTICS
Extract insights from diverse types of interactions and desktop activities to drive strategy, productivity, customer loyalty, and revenue. Customer experience managers are then able to deliver actionable data through robust reporting tools to business leadership.
